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      Service with a Smile...

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    Author
    Topic:   Service with a Smile...

     franz_conrad
     Click Here to Email franz_conrad
     Standard Userer
     

    Far be it from me to mention another online soundtrack retailer on this board, however... when you want to buy scores by Tuomas Kantelinen - the Finnish composer of MOTHER OF MINE, AMBUSH, THE PROMISE, MINDHUNTERS and others - you have to go to CD Baby.

    And if you do, perhaps your receipt will be accompanied by a note like mine!

    quote:
    Your CDs have been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.

    A team of 50 employees inspected your CDs and polished them to make sure they were in the best possible condition before mailing.

    Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CDs into the finest gold-lined box that money can buy.

    We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved "Bon Voyage!" to your package, on its way to you, in
    our private CD Baby jet on this day, Thursday, July 19th.

    I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as "Customer of the Year." We're all exhausted but can't wait for you to come back to CDBABY.COM!!

    Thank you, thank you, thank you!

    Sigh...


    --
    Derek Sivers, president, CD Baby
    the little store with the best new independent music



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    posted 07-19-2007 06:10 PM PT (US)     

     FalkirkBairn
     Standard Userer
     

    Michael, you've gone and spoilt the personal touch I felt when ordering from CDBABY.COM - I thought that that note was written specifically to me. Oh, well.

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    posted 07-19-2007 06:16 PM PT (US)     

     franz_conrad
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     Standard Userer
     

    Oh no - do you mean you were also 'Customer of the year'?!

    Edit/Delete Message   Reply w/Quote

    posted 07-19-2007 06:19 PM PT (US)     

     Kevin
     Standard Userer
     

    PK, you just know you have to top this.

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    posted 07-19-2007 06:22 PM PT (US)     

     FalkirkBairn
     Standard Userer
     

    Come to think of it, Michael, it was over a year ago since I received an order. Perhaps you are the new "Customer of the Year" now?

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    posted 07-19-2007 06:26 PM PT (US)     

     PeterK
     Click Here to Email PeterK
     FishChip
     

    Wow... my personal emails of thanks are usually filled with gratuitous swearing, high offense and other swindle. You mean I shouldn't do it that way?

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    posted 07-19-2007 09:28 PM PT (US)     

     Marian Schedenig
     Click Here to Email Marian Schedenig
     Standard Userer
     

    You mean their CD prices include the costs to throw a party for the entire company? Wow.

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    posted 07-20-2007 09:49 AM PT (US)     

     vdemona
     Click Here to Email vdemona
     Standard Userer
     

    Hmmmm. My receipts from read like this:

    "Your CDs have been thrown about and stomped on and then shoved into an old cardboard box.

    A team of 50 employees were SUPPOSED to inspect your CDs and polish them to make sure they were in the best possible condition before mailing but everyone called in sick that day so - no luck.

    Our packing specialist from Japan lit a candle and farted green gas as he put your CDs into the cruddiest old cardbox he could find.

    We got your money already so we couldn't care less what happens to it in transit. If it gets there great if not call the complaint line (oh, by the way the complaint line is down so you'll have to email our corporate headquarters.) Perhaps your package is being knocked around in one of our company trucks driven by one of our incompetent drivers who may or may not have lost his way on the Alaskan tundra. Have a nice day.

    Thursday, July 19th.

    I hope you had a wonderful time shopping at CD Baby. We sure enjoyed taking your money! Your picture is on our wall as "Customer of the Year." All the employees take turns throwing darts at it. Come back to CDBABY.COM!!

    Phhhfft! Whatever!"

    Naw I'm just joking. I love their receipts!

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    posted 07-20-2007 05:11 PM PT (US)     

     Jeron
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    vdemona, your parody of the original e-mail is a riot. has me in hysterics. great sense of humor!

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    posted 07-20-2007 11:29 PM PT (US)     

     vdemona
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     Standard Userer
     

    Thanks!

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    posted 07-21-2007 05:42 PM PT (US)     

     scoreguy16
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     Standard Userer
     

    quote:
    Originally posted by PeterK:
    Wow... my personal emails of thanks are usually filled with gratuitous swearing, high offense and other swindle. You mean I shouldn't do it that way?

    I think it's important for you to know that I've always been offended by your e-mails, Peter. I like having companies send me the same standardized e-mail every time I buy something. It lets me know there's a chance that a mistake has been made somewhere along the lines. Even though I got this wonderful, impersonal, standardized automated e-mail telling me my package will be shipped, there's still that chance that the automated e-mail is lying to me. I like the risks, I don't know why. Call me an action junkey when it comes to ordering things. But seriously, quit thanking me for my order. I think you owe it to us all to give us fake responses from an automated system. Everyone else is doing it, and you need to get up to date.

    Clayton

    NP>Pirates of the Caribbean 1 (has anyone looked at this score in WAV format?! For the love of Pete, it looks like solid noise!!!)

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    posted 07-21-2007 07:59 PM PT (US)     
     

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