Clay G.

It's possible one of the titles is backordered and they are waiting to get it.

Have you contacted them about this problem?

BTW, it was helps to list a working email address so you can be contacted by supercollector and they can look into the mater.

Regards

Ford A. Thaxton

Super Collector is awesome. Without them, we wouldn't get great releases such as Krull 2-CD, Galaxy Quest, and U-571.

Chill out,
Jeron

Clay G.

So, I wouldn't blame Super Collector entirely for this mishap. Commerce, whether it be "E-Commerce" or "Person-to-Person Commerce," is a two-way street. Take some responsibility, suck it up, and deal with it. People will respect you more for actually having the ability to do that.

Sorry to seem so harsh, I just don't think you've thought thoroughly through this. It's easy to get upset and toss the blame elsewhere.

Jeron

PS- I just ordered 6 cds from 800.com. I didn't realize they don't keep their music on-hand, so they're having to order it from their suppliers and THEN ship it to me. Though not noted on the website at the time of order, they are now, magically, on "backorder." I probably won't see these discs for 3-4 weeks. Yeah, it sucks - but it's not the end of the world. I'll deal with it and move on. I would cancel the order, except I'm getting free shipping, and about $60 off with various coupons used... which makes the 6 discs I ordered ALMOST free!

The online store takes the responsibility here. If they don't have it, they shouldn't offer it, or wait till someone orders it (with their credit card and home info) to tell them it isn't in. Just like a regular store, if it isn't in, tough. But then, a regular store probably wouldn't advertise it anyway if it wasn't in.

It's like this online store (damn I can't remember the name--myshopnow perhaps?) that was offering CDs for 3.95 apiece. They fulfilled my first order, but then wouldn't fulfill my second order, citing overuse.

These were CDs that were not uncommon, and some still very much in print, like Fargo and Rocketeer; should've been readily available. I went round and round with them trying to get my CDs. The finally cancelled my order, after a couple weeks, and sent 1 CD of my second order of 6 (in a HUGE box), and said "tough toenails, we can't get the rest from our supplier. we're cancelling your order."

The store has a responsibility to maintain their website in a timely manner, as well as coordinate with their suppliers, and come through on orders.

Anyway...... that is, once again, my 2 cents!

ordering over the phone ain't an option. long distance and all.

The basic rule is if you can't ship within your stated shipping time, the seller must notify the customer of the delay, provide a revised shipping date, and give the customer an option to cancel with a full refund.

quote:

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Originally posted by scoreboy13:
It is not MY responsibility to keep track of my order. It is there's. That's why we pay, they diliver. I specified when I needed the CDs by and they didn't even tell me they didn't have them in stock, I had to e-mail them and ask them where everything is. The consumer pays the people, the people give the consumer that paid for it. I paid extra for the shipping to get it on time. And they didn't get it to me on time.
Clay G.

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For the record, my name is Mike Joffe. I handle the soundtrack section over at Super Collector. I received an e-mail from Clay's MOTHER last Sunday about the order that was placed through our webstore on 7/23/00. In this e-mail, she said that, according to our website, all orders are processed in 48 hours. In my reply to her, I told her that what it actually says is that MOST orders are processed in 48 hours. If we have the product in stock, the order goes right out. In the case of Stigmata, one of the titles ordered, we had sold our last copy at the San Diego Comic Convention the weekend of 3/23/00 and hadn't restocked that title yet. As we were still picking up the pieces from the show, the order was put aside until we could get Stigmata back in. Then I received the e-mail from Mary, Clay's MOTHER, berating us because the CDs were a birthday present and we didn't get them to her son on time and if we could only see the tears in young Clay's eyes... After I replied to her, I learn that Clay has been complaining on this site about our poor service. And I see that he claims that he told us that he needed the discs by a certain time and that he'd paid extra money to make sure he would get the discs on time. This is not true... We received no communication from Clay about this and we did not charge him anything at this point. At Super Collector, we don't charge the customer anything until the order is processed. And now I see that Clay has changed his story and stated that the discs were a present for someone else's birthday.
Clay also mentions that he ordered 3 discs from us. This is not accurate. He, or his mother, ordered two discs from us. Since we only had two of these discs, we charged him for one and decided to give him the other one gratis, as a birthday present from Super Collector, and we sent that out UPS, as opposed to our regular method of Priority Mail, so that Clay would get his discs sooner. But now I see him still complaining about Super Collector... Perhaps if Clay or his mother had picked up the phone and called us to let us know of the urgency of his order, we might've been able to do something about it. Super Collector has a toll-free number that is listed on our website, 1-800-99-SCI-FI. While I and Super Collector extend our apologies for any confusion over this, I sure wish Clay would get his facts straight.

By the way, I've always had very prompt service with Super Collector. And Screen Archives.

Clay G.

NP The Thin Red Line (Hans Zimmer)

that's twice now you jumped in hot water.

One other thing - I remember you posting that you were 14, not 15. And if by fact you are 15, what in the heck are you doing talking like that? Geeesh, find some new vocabulary, bud. Saying stuff like - "I AM 15 GOD DAMN YEARS OLD" isn't going to get you anywhere, here. The cursing is inappropriate and NOT appreciated on this board. And, I'll go against being "Politically Correct" and say that I personally don't appreciate your use of God's name in vain, either. Nothing justifies that kind of behavior - from anyone of any age.

Jeron

quote:

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Originally posted by scoreboy13:
I AM 15 GOD DAMN YEARS OLD

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Hehehe, which one; Too much South Park ,or alot of "I'm sending my child to boot camp" episodes of the Maury Povich Talk show?

quote:

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Originally posted by Jeron:
And, I'll go against being "Politically Correct" and say that I personally don't appreciate your use of God's name in vain, either. Nothing justifies that kind of behavior - from anyone of any age.

Jeron

[This message has been edited by Jeron (edited 02 August 2000).]

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Ooohhh Jeron,

you go boy!

Yes! Death to Politically Correctness.

RIP-PC

Scott

Clay G.

I suppose I may be wrong, and this is nothing personal, but it seems to me, Clay, that you acted upon sketchy assumptions, then overreacted when they turned out to be off-base. To top it all off, SuperCollector turned the other cheek and attempted to make compensation when they could have very well blown you off. I suggest you apologise graciously for your extreme attack (no one will hold it against you), and in the future WAIT to place orders until you have received a GUARANTEE that the services you are paying for are the services you EXPECT.

PeterK

Clay G.